Sound Not Working on Your Device?

If you’re not hearing any sound from your device—whether it’s during calls, while playing videos, or receiving notifications—don’t worry. Let’s walk through a few simple steps to check your sound settings and get everything working again.

How to Troubleshoot Sound Issues:

1. Check Your Volume

• Press the Volume Up button several times to increase the sound.
• If you're on a call or using a media app, make sure you're adjusting the correct volume setting (e.g., media, call, ringtone).

2. Review Sound Settings

• Go to Settings > Sound or Sound & Vibration
• Make sure that all volume sliders (Media, Notifications, Ring, Alarms) are turned up and not muted.
• Confirm that Silent Mode or Vibrate Mode is not enabled.

3. Make a Test Call

If your device can make calls (via an app like TextNow or another VoIP service):

• Place a test call.
• While on the call, press the Volume Up key to increase in-call audio.
• If you can hear the other person, your speaker is likely working fine.

4. Disable “Do Not Disturb”

This setting can silence all sounds, even if your volume is turned up.

• Go to Settings > Sound & Vibration or Notifications
• Locate Do Not Disturb
• If it’s ON, tap to turn it OFF

Still No Sound?

If you’ve tried all the above and your sound is still not working:

• Restart your device
• Try plugging in and unplugging headphones
• Check for software updates under Settings > System > Updates