Locked Out? Reset Your PIN in a Few Steps

If you're locked out of your device due to a forgotten PIN code or lock screen password, here’s how you can reset it based on your device type.

For Android Devices:

Resetting your device will erase all data, including apps, photos, and contacts. If possible, back up your device beforehand.

Steps:

1. Power off the device.
2. Press and hold the Volume Down and Power buttons together.
3. When the device logo appears, release the buttons.
4. Use the recovery menu to select ‘Factory Reset’ (you may need to use volume buttons to navigate and power to confirm).
5. Confirm by selecting ‘OK’ or ‘Yes’.
6. Your phone will restart and walk you through the initial setup process, where you can create a new PIN.

For iPhone (iOS Devices):

iPhones cannot be reset with button combinations alone. You’ll need a computer or Apple ID access.

Method 1: Using a Computer (Finder or iTunes)

1. Connect your iPhone to a Mac or PC.
2. Open Finder (Mac) or iTunes (Windows).
3. Put your phone in Recovery Mode:
   • iPhone 8 or newer: Press and release Volume Up → Press and release Volume Down → Press and hold Power until the recovery screen appears.
4. Select Restore when prompted.
5. Wait for the process to complete. Then set up your iPhone and choose a new PIN.

Method 2: Using iCloud (if “Find My iPhone” is enabled)

1. Visit iCloud.com and sign in with your Apple ID.
2. Select Find iPhone > Select your device > Tap Erase iPhone.
3. Once erased, you can set it up again with a new PIN.