Experiencing Slow Data Speeds?

If your apps are loading slowly or you’re having trouble accessing the internet, don’t worry—it may just be a temporary issue. Try the steps below to refresh your connection and get things moving again.

How to Troubleshoot Slow Data:

1. Make Sure Your Device Is Powered On

It sounds simple, but if your phone has recently powered off or restarted, your data connection may still be re-establishing. Give it a moment.

2. Close Background Apps

Too many open apps can slow down your phone and impact data performance.

Steps to close apps:

• Tap or long-press the Overview button (typically in the lower-left or lower-right corner of your screen).
• If you’re using gesture navigation, swipe up from the bottom and hold in the center of the screen.

• You’ll see your recently used apps.

  Swipe up on each app to close them individually

  Tap Close All to shut down all apps at once

3. Test Your Connection

Open a fresh app (like your web browser or email) and see if it loads faster. If that doesn't solve your 

Additional Tips:

• Toggle Airplane Mode On and Off

  Go to Settings or your Quick Menu, turn on Airplane Mode for 10 seconds, then turn it off again. This refreshes your network connection.

• Switch Between Wi-Fi and Mobile Data

  If you're using Wi-Fi, try switching to mobile data—or vice versa—to see if one is faster.

• Check Your Data Usage

  If you’ve used all your high-speed data, your speeds may be slowed down temporarily. Check your data usage in your Flex MyAccount or contact Support to confirm your usage.